Apprentice - Customer Service

Job Introduction

Apprentice - Customer Service

See what Dudley Council has to offer

We are currently recruiting for immediate starts

Dudley Council apprentices develop professional skills, knowledge and confidence and an opportunity to gain a recognised qualification through its Apprenticeship Programme.  Dudley Council is recognised as the highest recruiter of apprentices in the Black Country.   

So if you are interested here are 5 good reasons to start your Apprenticeship with Dudley Council:- 

• A real alternative to University / college
• Earn while you learn
• Gain qualifications
• Improve your prospects

Dudley Council Plus is Dudley Council’s corporate contact centre. We are a busy frontline service, dealing with thousands of telephone calls, visits, electronic contacts and payments every week. Our staff deal with various aspects of work and provide service resolution wherever possible (not just a switchboard service).

Apprentices gain vast customer contact experience during a placement with us, dealing with a diverse customer base in a demanding first point of contact environment. You will experience performance monitoring and statistical analysis and receive detailed training on many services within the council in order to handle a variety of customer enquiries.

Main work area will be Dudley Council House, Priory Road, Dudley, DY1 1HF. However, we have staff working from various locations in towns across the borough and the opportunity will be available for you to work with staff at other locations too in order to maximise your experience (you must therefore be prepared to work from any DMBC building in the borough).

Fixed Term Contract for 15 Months 

An Apprenticeship with Dudley MBC will give you the opportunity to gain 'hands on' experience in the workplace whilst getting paid. The work you undertake in this role will support you towards completing a Level 3 apprenticeship in Customer Service.  

The Benefits of an Apprenticeship:

• Learning while you work
• Developing practical skills & knowledge
• Gaining job learning from other team members

We can offer:

• Training, development & work experience
• Recognised Level 3 apprenticeship 
• Paid annual leave & flexible working hours
• A good support network throughout your apprenticeship

We are looking for candidates who have:

• No experience is required as full training will be provided.
• Minimum of 5 GCSEs at grade 4 or C or higher, including English and Maths (or equivalent)
• Good communication skills
• Ability to work as part of a team
• Good IT Skills
• Commitment to further development through training

This post is subject to a Basic Criminal Record Check.

NB: We reserve the right to close vacancies prior to the advertised date if a large number of applications are received

Onsite full time

Top tip when applying – As we’ve got a new recruitment system the application process has changed a little. You’ll need to register and create a profile the first time you apply. If you use a personal email to create a profile, then please be aware that once you’ve registered just pop back to the job advert and you’ll then be taken to login and apply.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.  

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.  

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk  who can support with Digital Skills and Job Applications.  

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk  

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/    

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk 

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.  

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at   https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications