Job Introduction

Administration Officer – Bereavement Services

£26,427 - £26,847 pro rata (Part-time, 22.2 hours per week, working Wednesday to Friday)

Dudley Metropolitan Borough Council's Bereavement Services team is responsible for the operation of Stourbridge and Gornal Wood Crematoria, together with the Borough's eight cemeteries. We are seeking a committed and professional person to join our busy and dedicated team.

In this varied role, you will provide administrative support across all areas of Bereavement Services, assisting with matters relating to burials, cremations and memorials. You will also be responsible for responding to enquiries from members of the public and funeral professionals, ensuring a high standard of customer service at all times.

Based across our offices at Gornal Wood and Stourbridge Crematoria, this position offers an opportunity to work within a rewarding service that provides support to families at a sensitive and important time.

To be successful in this role, you will:

Have experience of working in a busy office environment.

• Possess excellent communication and customer service skills.
• Be confident dealing with members of the public in a professional and compassionate manner.
• Have experience of carrying out a range of administrative duties.
• Demonstrate good IT skills and the ability to work accurately with a variety of systems.
• Hold a minimum of four GCSEs (or equivalent qualifications), including English Language.

A sensitive and empathetic approach is essential, as you will be working within a service that supports bereaved families. You will be organised, reliable and able to manage a varied workload whilst maintaining high standards of accuracy and confidentiality.

Workplace Attendance: Working in the office 3+ days a week (pro-rata) or Onsite full time

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.  

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.  

All applicants must be able to provide documentation to prove their right to work in the UK.  

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk  who can support with Digital Skills and Job Applications.  

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk  

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/    

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk 

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.  

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at   https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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